1.1. For the business relationship between BUCHERER AG, Langensandstrasse 27, 6005 Lucerne, Switzerland, (hereinafter referred to as “Seller”) and the Customer (hereinafter referred to as “Customer”) for transactions in Online Store Switzerland (https://www.bucherer.com/ch/en) (hereinafter referred to as “Online Store”), the following General Terms and Conditions (hereinafter “GTC”) apply in their version valid at the time of the respective order. Unless expressly stated otherwise, these GTC apply, next to the general online offer of watches and jewellery, also to the purchase of watches from the Certified Pre-Owned range (hereinafter "CPO" or "CPO watches") and to gift vouchers (hereinafter "Vouchers") (hereinafter collectively "Goods").
1.2. The Customer can retrieve, save and/or view the General Terms and Conditions on his computer when ordering via links in the Online Store. It is the responsibility of the Customer and is recommended by the Seller to print out the General Terms and Conditions (for example as a screen print or after highlighting the website text).
1.3. The Online Store offer is intended exclusively for adult consumers who have their usual residence in Switzerland and can specify a delivery address in Switzerland. A consumer within the meaning of this provision is any natural person who concludes a contract for a purpose that is intended for their private and/or family, non-commercial needs. Purchasing in the Online Store for commercial purposes is prohibited. In particular, the commercial resale and distribution of goods ordered via the Online Store is prohibited.
1.4. Contradictory terms and conditions of contract, namely those which the Customer declares to be applicable together with the acceptance of the contract, are only valid if, and to the extent, they have been accepted by the Seller expressly and in writing.
1.5. The Seller reserves the right to amend these General Terms and Conditions of Business.
For questions, requests or complaints, the Customer can contact the Customer Service of the Seller: By mail:
BUCHERER AG, Online Service, Langensandstrasse 27, CH-6005 Lucerne Telephone: +41 (0) 41 369 79 79 Email: onlineservice@bucherer.com
3.1. The Online Store merely represents an invitation to the Customer to provide offers for the conclusion of a purchase contract concerning the presented goods.
3.2. A binding order is only triggered when the Customer enters all data required for the execution of the contract, acknowledges these General Terms and Conditions and has clicked on the “Place binding order” button (“Order”). Until this button is clicked, the Customer can first select products from the Seller’s assortment of without commitment and place them in the shopping cart via the “Add to cart” button. Before placing the order, the Customer can enter and change the order data. The delivery of the order is deemed to be an offer of the Customer to conclude a contract with the Seller.
3.3. After delivery of the order via e-mail, the Customer receives an automatic order confirmation that again reflects the content of the Customer’s order. This automatic order confirmation does not yet constitute acceptance of the offer but only documents that the order has been received by the Seller.
3.4. The Seller reserves the right to accept the order. The Seller is not obligated to conclude a contract based on an order. In particular, an order can be cancelled or rejected if there is a violation of these General Terms and Conditions of Business or there is a corresponding suspicion. Such a case exists, e.g. if a Customer has not paid for an earlier order or a lack of credit card cover had been determined in a previous order. A cancellation of the order and the rejection of future orders are also possible, if the Customer’s amount of returns is high and has not improved despite being appropriately informed. Furthermore, a cancellation of orders is permitted even if a Customer is suspected of being a commercial buyer and the Customer cannot rebut this suspicion. A rejection of future orders is possible in this context, if a Customer has made public, or should make public, that he distributes the ordered goods commercially. The Customer shall be informed via e-mail about cancellations and rejections.
3.5. The contract is only concluded by the express declaration of acceptance of the Seller. The Seller is entitled, yet not obliged, to accept the Customer’s order within seven days of receipt by the Seller. The acceptance is declared by the Seller by sending the Customer an order confirmation via e-mail to the specified e-mail address.
3.6. The aforementioned also applies if the Customer has already paid the purchase price by the chosen payment method prior to the conclusion of the contract or has issued instructions for payment. If, for any reason, the contract is not concluded in this case, then the Seller shall inform the Customer, after checking the order, and reimburse the advance payment. If the contract comes into effect at least for a part of the goods ordered, then the Customer shall be notified of this with the declaration of acceptance, i.e. the e-mail with the invoice and the order confirmation. In this context, the refund is made for the non-deliverable goods.
3.7. If the order includes several items, then the contract is only concluded for those items that are explicitly listed in the e-mail with the invoice and order confirmation.
3.8. The value per order of any kind (gross value of goods including VAT without any other costs) may not exceed CHF 50,000. A maximum of two units of the same item can be ordered per order. 3.9. The registered Customer can view the status of his orders in his/her personal Customer area.